Colorado Springs Resort

The resort follows cashless payment procedures, accepts dogs under specific conditions, and maintains a smoke-free campus.

Check-In and Check-Out

Standard check-in begins in the afternoon, while check-out is required in the late morning. Exact times should be confirmed on the selected reservation because package conditions and room availability can vary. Early arrival and late departure requests are subject to availability and are not guaranteed.

Minimum Age and Identification

The primary guest must meet the property’s minimum check-in age and present valid government-issued identification. A credit or debit card in the guest’s name is generally required to complete registration and cover incidental charges.

Payment and Incidental Authorization

Cheyenne Mountain Resort operates as a cashless property. Credit cards, debit cards, and applicable contactless payment methods are accepted. At arrival, the property may authorize the card for accommodation charges, taxes, and an additional amount for incidental expenses. Any unused portion is released after departure, although the bank may take additional time to make the funds available.

Cancellation Policy

Cancellation conditions depend on the room rate, package, and travel dates selected at booking. Flexible reservations may allow cancellation before a stated deadline, while discounted or prepaid rates may be nonrefundable. The exact deadline and penalty should be reviewed in the reservation terms before confirmation.

Pet Policy

The resort accepts dogs in designated accommodations. A maximum of two dogs may stay in one room, and each dog must remain within the property’s stated weight limit. A pet agreement is required at check-in, and guests remain responsible for damage, excessive cleaning, or disruption caused by their animals. Service animals are not treated as pets under the standard policy.

Smoking Policy

The resort maintains a smoke-free environment. Smoking is not permitted in guest rooms, on guest-room patios, or close to resort buildings. Cleaning or penalty charges may apply when smoking is detected in prohibited areas.

Parking Policy

Self-parking and valet parking are available. Parking arrangements can vary according to the selected booking and current resort policy, so details should be reviewed before arrival.

Resort Facilities and Seasonal Access

Some pools, lake activities, outdoor dining areas, and recreational programs operate seasonally or according to weather conditions. Access may also change during maintenance, private events, or periods of reduced operation.

Accessibility Requests

Accessible rooms and mobility-related features are available, but their exact location varies across the resort campus. Guests requiring roll-in showers, accessible bathtubs, elevator access, or accommodation close to central facilities should confirm these arrangements before arrival.